What you need to do

The most important things are to watch for letters and tell the office if anything changes.

Here's what you can do:

Image of an exclamation markThe HSD Office will send you a letter every year to confirm that you still want services. Keep an eye out for this - you will need to respond!

Image of Parent character Paula on the phone and writing a letter beside the text: The HSD Office will send you a letter every year to confirm that you still want services. Keep an eye out for this, you will need to respond. Make sure you have a written record. Send a letter or email. Say yes. We still need waiver services. Keep us on the list.

 

If your address changes:

  • Call the waivers office and tell them you have a new address. Make sure they update your records in the Waivers Registry. Write down the name of the person you talk to.

  • ALSO write them a letter with your change of address. Make sure there's a date on it and keep a copy.

  • You want to make sure you have a record of all your communication with the office! This is so you can prove that you have updated your information and that you still need the services.

If your needs change:

  • Things may happen to make your needs more urgent. For example, a caregiver could move out or get sick, the condition could get worse, or your family member could develop new challenges.

  • Call your HSD office and ask for another assessment. (Click here to open a list of offices.) Tell them how your needs have changed.

  • You may get services sooner if your needs are more urgent. 

 

Sources: LDH, OCDD

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