Contacting an EI program

If you are worried about your child's development for any reason, you should start the process!

Here's what you can do:

  • The first step is to find your local Early Intervention Program and call them.

Image of Exceptional Lives Parent Character Paula on the phone beside the text 'Family Ties will tell you which EI progam serves your area, and help you get in touch. Family TIES of Massachusetts Phone Number: 1-800-905-8437'

  • Ask your child's doctor about EI. Say that you are worried about your child's development and you want to see if they qualify for services. Your doctor may contact the EI program for you, or they may give you the number to call.

  • If you prefer, you can ask another specialist or program to help you.


Click the box below to learn more:

There are many EI programs in Massachusetts.

Each one serves a local town or area. You may have one in your area, or a few to choose from.

Family TIES is the organization that gets you started. They will tell you which program serves your town, and how to contact them.They also offer other kinds of support, like putting you in touch with other parents.

What you can do:

  • Call Family TIES of Massachusetts: 1-800-TIES (8437)

  • Or find your local programs from the list below and call directly.

Click on these links for more details:

Note: any time you click a link to another website in this Guide, it will open in anew tab on your computer, tablet or mobile phone.

If a doctor or other person referred your child to EI, the program will contact you by phone or in person. This should happen within 14 days of the referral.

When you call, have this information ready:

  • Child's name

  • Parent's name

  • Address

  • Telephone numbers (work and home)

  • Date of Birth

  • Primary Pediatrician

  • Other physicians/agencies/services involved

  • Reason for referral

  • Insurance coverage

What happens next? The EI program will schedule an Intake visit.

Sources: Family TIES of MA, EOHHS

Image of an exclamation mark beside the text 'Your doctor may say 'Don't worry we'll see how it goes' but if you are still worried, call Early Intervention anyway. Getting services sooner is always better!


Sources: EOHHS, Family TIES of MA