Who to call to get help with MassHealth

We understand how hard it can be to apply for MassHealth!

If you still need help after reading this Guide, here are some other ways to get help.

  • Call MassHealth: 1-800-841-2900. If you need an interpreter, they will get one.

  • Call the Family-to-Family Health Information Center at 1-800-331-0688 ext. 301: You can get free, confidential help navigating the MassHealth system. Staff can help you through the process of applying, and help you understand the coverage options. This service is offered by Mass Family Voices, a project of the Federation for Children with Special Needs. You can also email them at massfv@fcsn.org

  • Call the UMass/Disability Evaluation Services (DES) Help Line: 1-888-497-9890

  • If your family member has an autism diagnosis, you can contact the Autism Insurance Resource Center or one of the state's 7 Autism Support Centers:

Autism Insurance Resource Center:

774-455-4056 or 800-642-0249




Click the box below for contact information for the 7 Autism Support Centers:

Autism Alliance of Metrowest (Natick)- serves Metrowest, Middlesex West




Autism Resource Center (West Boylston) - serves Worcester, North Central & South Valley areas




Autism Support Center (Danvers) - serves Northeast region

978-777-9135 or 1-800-728-8476



Family Autism Center (Westwood) - serves Norfolk County

781-762-4001, ext. 310



Community Autism Resources (Swansea) - serves Southeastern region, Cape Cod & Islands

508-379-0371 or 1-800-588-9239



Community Resources For People With Autism (Easthampton) - serves Western region

413-529-2428, ext. 121 or 1-800-892-7003



TILL & Boston Families for Autism (Dedham) - serves Greater Boston



Source: MassHealth