Why this can benefit your company

How can having a more diverse workforce help my business?

image of a bar graph showing a positive line trendThe process that we're describing in the Guide is not just a way to "do something nice", "be politically correct", or "give back to the community". Improving your disability and inclusion practices will do all those things, but the main point is that it's good business!

We’re not talking about lowering your standards, hiring people with lower skills and paying them less.

We’re talking about hiring qualified people and supporting them to maximize their productivity.

There are many documented benefits to this practice of including more people with disabilities in your workforce:

  • Bigger pool of employees

  • Better retention and productivity

  • Better work climate for all employees

  • Better business: makes you more appealing to customers, can increase profit

Bigger pool of employees, and better matching of job skills

  • Finding the right talent is a problem for many companies. By including PWD, you can e xpand your search to include the 25+ million PWD who are between 18 and 64. Most of those are unemployed and looking for work.

  • Let a vocation support agency help you find the right person for the job (this can also reduce recruitment costs!)

Better retention and productivity

  • Studies have shown that with the right fit and support, PWD have a lower turnover rate, and equal or better productivity compared to their non-disabled peers.

Better work climate for all employees

  • Reports indicate that overall employee satisfaction is higher when there is an active disability and inclusion effort

Better business: makes you more appealing to customers, can increase profit

  • The research is showing that disability-friendly companies do better with customer satisfaction and profits.

  • Here are some reasons why this may be:

    • The community's perception of you as a disability-friendly company attracts customers and potential employees who want to work in that kind of environment.

    • Your employees--both with and without disabilities--are likely to be more productive.

How do we know this?

Much of this information comes from two key research studies.

  1. One from the Institute for Corporate Productivity looked at the practices of hiring and supporting people with intellectual disabilities. They found that with the right process, this could improve customer satisfaction, company performance, and employee culture and motivation. (It's important to emphasize that this study involved only employees with intellectual disabilities, who are perceived as more limited and are hired less often than people who only have physical disabilities.)
  2. Another was done by the Kessler Foundation and collected data from over 3,000 supervisors of employees with disabilities at a wide range of companies.

More information is from an in-depth guide by Workplace Initiative, which was developed with input from employers of people with a variety of disabilities, and experts in disability employment and inclusion.